Return Policy

Customers who order directly from our website are eligible for a 100 percent, 30-day, money back guarantee on their initial product order. This refund does not include shipping. If for any reason the customer is dissatisfied with any USANA product, he/she may return that product to Buy Nutritionals Direct within thirty (30) days for replacement, exchange, or full refund of the purchase price. The customer must be responsible for shipping their package. Orders will not be refunded beyond 30 days.

You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (within 5 business days).

If you need to return an item, simply call us at +64 9-889 1749 or email us at support@buynutritionals.co.nz.